AI agent for customer support · Scorecards · Analytics
AI customer support that repliesresolves problems instead of just replying.resolves problems.Other bots answer and hope. We do the work, or you don't pay.
Pronomy is an AI agent that resolves your customers' support requests from start to finish.
It checks the account. Takes the action in your tools. Replies in your voice.
Then it checks its own work before anything counts.
The routine tickets keep coming.Your team should get the ones that need a human.
Pronomy resolves repeated requests and hands off the cases that need judgment, with the full story attached.
The platform · AI Agent · Scorecards · Analytics
One ticket. Three jobs.Resolve it. Check it. Learn from it.
The Agent does the work. Scorecards checks the result. Analytics shows why the request happened.
Execute
AI Agent
Resolves requests end to end: refunds, cancellations, plan changes, order edits, product questions. It takes the action in your tools, not just a reply.
Multi-step flows with real actions
Matches the customer's language within approved flows
Every customer query is a signal. Analytics analyzes the conversations you connect, groups them by root cause and shows the evidence. Yes, a support company that wants fewer tickets. Your customers want that too.
Start with the ticket you know too well.Your team watches before customers see anything.
Map your flows
We read your tickets, docs and policies and draft the first flows with you. Onboarding is free.
Shadow mode
The agent writes internal notes and proposes actions. Your team reviews everything, and no customer sees anything yet.
Go live on one flow
Start with the request you're most tired of answering. You know the one. Every conversation gets scored.
Expand
Add flows as the scores earn it. No lock-in and no minimum term. You can stop any time.
Works where you work
Keep your helpdesk.Pronomy meets your team where the work already happens.
Connect your helpdesk, billing, store and documentation. Zendesk and Slack are native; other systems connect through API, webhook or MCP when they provide the required access.
Fair questions.Answered by a person who has to stand behind them.
Will customers know they're talking to AI?
They should, and in many places the law says they must. We label the agent as AI by default and you choose how it introduces itself. We don't think hiding it is what makes support good. Fixing the problem is.
What if it gets something wrong?
Every AI conversation is scored against the agreed checks before it can count as billable. If a promised action didn't happen, the scorecard catches it, the case goes to your team, and you aren't billed. Risky actions such as large refunds can require human approval. You set the limits.
Will this replace my support team?
No. It replaces the copy-paste, not the people. The agent takes the requests that repeat all day, so your team has time for the ones that need judgment, patience or a human voice. Many teams start by scoring their own conversations before they automate anything.
Is it only for B2C apps?
No. We work with subscription apps, e-commerce brands, SaaS and B2B teams, creators and small businesses. The common thread is requests that repeat and actions that live in your tools. See solutions.
How long until it's live?
It depends on the systems, permissions and flow involved. We connect the helpdesk first, map the rules with you, then run shadow mode before one approved flow goes live. Onboarding is free.
Do you train AI on our data?
No. Your customer data is never used to train models. A DPA is available before data access. Read exactly what we do.
Can I talk to a human at Pronomy?
Yes. His name is Oleksii, and he answers his own email: oleksii@pronomy.io. We'd be strange people to sell you a bot wall.
