Home / Product / AI Agent
Execute · AI AgentLive

Other bots send a link.Ours does the work.

The refund, the cancellation, the plan change, the locked account. Pronomy checks the customer, takes the action in your tools, confirms it worked, and only then says it's done. When it shouldn't act, it hands off to a person with the full story.

Book a call → See the autonomy ladder
One agent per company, not per seat Replies in the customer's language Every step in the audit log
What it handles

The tickets your team is tired of.Done, not just answered.

Each request type is a flow you approve: steps, conditions, actions, tags and when to hand off. Flows run through your own systems via API, webhook or MCP. Zendesk and Slack connect natively.

01 · Billing

Money questions, settled

  • Refunds within your policy
  • Cancellations with retention offers
  • Failed payments retry · update card
  • Plan changes up · down · pause
  • Invoices find · resend · fix
  • Double charges check · refund
02 · Product & technical

Answers for their setup

  • How-to questions from your docs
  • Troubleshooting step by step
  • Access issues login · reset · email
  • Account setup first-week help
  • Plan limits what they can use
  • Long back-and-forth keeps the thread
03 · Operations

The busywork around tickets

  • Classification type · urgency
  • Tagging your tag set
  • Routing right team, first time
  • CRM field updates via API
  • Internal notes for your team
  • Escalations with full context

Worried this replaces your team? It replaces the copy-paste, not the people. Your team keeps the conversations that need a human, and gets time back for them.

Flows are built in the flow editor Live. Describing a change in plain language and watching the flow update is Building. See the platform

How one request becomes a resolution

Saying it isn't doing it.The reply waits for the receipt.

Ticket #PRN-52190Billing · EN · chat
Customer · 14:02I upgraded to yearly by mistake. I meant monthly. Can I get the $96 back?

    Most bots stop at step one: they write a nice sentence. Nice sentences have never refunded anyone. Pronomy treats three things as different states, and never mixes them up.

    1

    A promise

    "I'll refund you." Words. Easy to write, easy to get wrong.

    2

    An attempt

    The refund call went to your billing system. It might still fail.

    3

    A success

    Your billing system said yes. Only now does the reply say "refunded".

    What if billing says no? Flip it and watch the reply change.

    Illustrative data. Not a live system or a real customer.

    The autonomy ladder

    You decide how far it goes.Per action, per amount, per risk.

    Trust is earned, so the agent doesn't get the keys on day one. Same as any new hire. Pick a level to see what it does there, and what it never does.

    One agent, many levels at once

    Levels aren't one global switch. A typical setup mixes them:

    SituationWhat happensLevel
    How-to questionAnswers from your docs, tags the ticket4 · autonomous
    Refund up to $50, inside policyRefunds, confirms, replies4 · autonomous
    Refund over $50Prepares it, waits for one click3 · approval
    New flow you just addedDrafts only, in shadow mode2 · draft
    Chargeback or legal threatHands off with a summary5 · handoff

    Example configuration. Your limits are yours to set. Shadow mode (internal notes only) is Live.

    Languages

    They write in their language.It answers in theirs. Your team reads yours.

    The agent replies in the language of each message. The work log and internal notes stay in your team's language, so nobody needs a translator to check what happened. And nobody has to write in a second language to get their own money back.

    Ticket #PRN-52311Billing · ES
    Cliente · 10:41Hola, cambié del plan anual al mensual y me cobraron los dos. ¿Me pueden devolver el anual?
    • ✓Language detected: Spanish0.2s
    • ✓Two charges found · annual after switch1.1s
    • ✓Refund $96 · billing confirmed2.4s
    Pronomy · 10:41Tienes razón: se cobró el plan anual después del cambio. Ya te devolvimos los $96 y tu plan mensual sigue activo. El reembolso aparece en tu tarjeta en 5 a 10 días hábiles.
    Internal note · ENRefunded duplicate annual charge ($96). Monthly plan active. Tags: refund, double-charge.
    Ticket #PRN-52318Access · FR
    Client · 16:05Bonjour, je n'arrive plus à me connecter depuis que j'ai changé d'adresse e-mail. Le lien de réinitialisation n'arrive jamais.
    • ✓Language detected: French0.2s
    • ✓Account still on old email0.9s
    • ✓Email updated · reset link sent2.0s
    Pronomy · 16:05Bonjour ! Votre compte était encore lié à l'ancienne adresse. Je l'ai mise à jour et je viens d'envoyer un nouveau lien à la bonne adresse. Il reste valable 30 minutes. Pensez à regarder dans vos spams.
    Internal note · ENLogin email updated after identity check. Reset link sent to new address. Tags: access, email-change.

    Illustrative conversations. Not real customers.

    Handoffs done right

    No bot wall. No "please hold".A real name and a real time.

    The agent hands off when your policy says so, or when it isn't sure. Your teammate gets the whole story in one note. The customer gets told who has their case and when they'll hear back. Nobody should have to explain their problem twice, least of all when they're already upset.

    What your teammate sees
    Internal note #PRN-52402Billing · high
    Why it's here
    Customer mentioned a chargeback. Your policy: disputes always go to a human.
    What they want
    Refund for 3 renewals ($87) after a cancel that didn't apply.
    What's checked
    Identity verified. Cancel request found from Aug 2. Renewals on Aug 14, Sep 14, Oct 14.
    What's not done
    No refund issued. No promise made about amount.
    Suggested next step
    Refund $87, confirm the cancel, reply before 16:00.
    What the customer sees
    Chat #PRN-52402EN
    Customer · 14:10I cancelled in August and you keep charging me. I'm calling my bank.
    Pronomy · 14:10I'm sorry. Three charges after you cancelled is not okay. I've passed your case to Maya on our billing team with everything you told me, so you won't have to repeat it. She'll reply here by 4 pm today.
    Escalated

    Billed: $0 · escalations are free

    Illustrative example. Names and times come from your team's routing and hours.

    The agent's résumé

    We asked the agent for a résumé.It only listed what it can prove.

    The whole page on one sheet: what the agent does, what it won't do, and how it gets paid. Everything on it is true today.

    Pronomy AI Agent

    Customer support · Applying for: the tickets your team is tired of

    Live

    Objective

    Fix the customer's problem, confirm it worked, then say so. In that order.

    Skills

    • Refunds and cancellations, inside your policy
    • Plan changes, order edits, invoices, locked accounts
    • Replying in the customer's own language
    • Apologizing like it means it, then actually fixing the thing
    • Handoff notes your team will want to read

    Hobbies

    Confirming the API call actually succeeded. Reading your refund policy again, just in case.

    Weaknesses (honest ones)

    • Won't act outside the flows you approve
    • Doesn't take phone calls: there's no voice channel
    • Knows nothing about your policies until you share them
    • Won't argue with an upset customer. Chargebacks and legal threats go to a person when your policy says so.

    Expected pay

    $0.33 per resolution on Scale, $0.39 pay as you go. $0 when it escalates, when the customer reopens the same issue within 7 days, or when it fails its scorecard. What counts as resolved

    References

    Available on request (seriously, ask).

    The guarantee

    You pay when it's resolved.And "resolved" means all five.

    01The request was completed within your policy.
    02Every promised action was confirmed by the target system.
    03No human had to take over.
    04The customer didn't reopen it within 7 days.
    05The conversation passed its scorecard.

    Miss any one and it's free. Escalations, reopens and failed scorecards all cost $0.

    Read the full definition →
    Straight answers

    Agent questions.Answered plainly.

    Can it really take actions, or just reply?
    It takes actions through your own systems: billing, commerce platforms, your CRM, via API, webhook or MCP. Zendesk and Slack are native. Every action and its result is written to the audit log, and the reply reflects what your system actually returned.
    What stops it from refunding everyone?
    Your flows and your limits. You set autonomy per action, amount, case type and risk. Large refunds can wait for a human click. Anything outside an allowed flow drops to approval or handoff. It can't invent a new action you didn't allow.
    Will customers know they're talking to AI?
    They should, and in many places the law says they must. The agent is labeled as AI by default, and you choose how it introduces itself. We don't think hiding it is what makes support good. Fixing the problem is.
    What languages does it speak?
    It replies in the language the customer writes in. Internal notes and the work log stay in your team's language. If you want certain languages always routed to a person, make that a handoff rule.
    How do we start without risk?
    We map your flows with you from your tickets and policies, for free. Then shadow mode: the agent writes internal notes only, and your team checks its work. Then one flow goes live. Then more, as the scores earn it. No lock-in, no minimum term.
    P.S.

    If our agent ever answers one of your customers’ refund requests with a help article, tell me. I’ll take it personally, fix it, and send you the work log so you can see exactly what went wrong.

    OleksiiSay hi on LinkedIn →

    Which ticket do you never want to see again?Bring it. We'll map the flow on the call.

    Book a call → See pricing