$0.33 per resolution.If we don't resolve it, you don't pay.
Outcome-based means you pay when a customer's request is actually done, not when a bot says "hope that helps!" and disappears. Escalations, reopens and failed scorecards cost $0. No seats, no onboarding fee, no long contract.
$0.33 is our Scale price with a monthly volume commitment. Pay as you go is $0.39. Yes, those are the real numbers, on a public page.
Three plans. One unit.You only ever pay for a resolution.
Start small. No commitment. Good for proving it on one flow.
- AI Agent Live
- Flow editor Live
- Shadow mode Live
- Audit log of every agent step
- Native Zendesk & Slack. Anything else via API, webhook or MCP.
- Every language, same price
- No minimum. Stop any time.
For teams with steady volume. Lower price, plus the products that tell you how good the work was.
Everything in Launch, plus:
- $0.33 instead of $0.39 on every resolution
- Scorecards on AI conversations
- Analytics on your customer queries
- Commitment set with you, from your real volume
High volume, strict requirements, or a stack that needs extra hands.
Everything in Scale, plus:
- Volume pricing per resolution
- SLA
- A dedicated engineer
Always included.The parts of the bill that stay at zero.
Escalations
Handed to your team? You don't pay for it.
Reopened in 7 days
Same issue back within 7 days? That resolution is free.
Failed scorecard
Missed an action or a rule? Not billed.
Onboarding
We map your flows with you. (Same number. Free just sounds nicer.)
Seats
One agent per company. Add your whole team.
Spending caps
You set a monthly cap. We never bill above it.
Run your numbers.Your volume, your estimate, our list price.
Move the sliders. Everything updates as you go. This is an estimate, not a quote and not a promise of savings.
Estimates only. Not a quote, and not a guaranteed saving. Prices checked October 2026.
1. Pronomy: your monthly tickets × your share = estimated resolutions, × our price. The calculator assumes Scale ($0.33) from 1,000 resolutions a month and Launch ($0.39) below that. That cut-off is a calculator assumption. Your real Scale commitment is agreed with you, and its terms aren't included here. Escalations, reopens within 7 days and failed scorecards are $0 and aren't counted. No seat or onboarding fees.
2. Fin: list price from the Fin pricing page, checked October 2026: $0.99 per outcome, with a 50-outcome monthly minimum. We assume Fin's billable outcomes are at least equal to your resolutions. Fin's outcome also counts some handoffs (a Procedure you set up to end in a handoff) and some sales routing, so a real Fin bill may be higher than this estimate. Fin also runs an Early Stage program with large startup discounts, and negotiated terms may differ, so your bill could also be lower. Excludes Intercom helpdesk seats and add-ons such as Pro. Fin is a trademark of its owner. Full comparison.
3. Human: estimated resolutions × your minutes per ticket × your hourly cost. Your inputs, not our data. It shows what those tickets cost to handle by hand today. It is not a saving we promise: the rest of your tickets still need people, and your real resolution share may differ.
Our definition of resolved.Public, strict, and written into the bill.
A lot of vendors bill for an "outcome" they define. We bill for one thing. All five of these must be true, or the conversation costs you nothing.
Everything else is free.
- $0The agent hands off to a person, by policy or because it isn't sure.
- $0An action failed, or was promised and never confirmed.
- $0The customer comes back with the same issue within 7 days.
- $0The conversation fails its scorecard.
- 01 · DoneThe request was completed within your policy.Not a link to an article. The thing they asked for, done the way your rules allow.
- 02 · ConfirmedEvery promised action was confirmed by the target system.If the reply says "refunded", the billing system said so too. A promise isn't a result.
- 03 · No takeoverNo human had to take over.If your team stepped in, it wasn't our resolution.
- 04 · Stayed fixedThe customer didn't reopen the same issue within 7 days.If they come back, it wasn't really solved.
- 05 · PassedThe conversation passed its scorecard.No failed "Right actions" check, and the overall score at or above the threshold we agree with you.
Edge cases, priced.
Real situations, and what each one costs you.
| What happened | Why | You pay |
|---|---|---|
| The agent refunds the charge, the customer isn't back in 7 days, and the scorecard passes | All five conditions hold. | $0.33 · $0.39 on Launch |
| The customer says "thanks!", then reopens the same issue on day 3 | Fails condition 4: it didn't stay fixed. | $0 |
| Your policy says chargeback threats go to a person, and the agent escalates | Fails condition 3. Escalations are always free. | $0 |
| A refund is promised, but the billing API returns an error | Fails condition 2. The case goes to your team. | $0 |
| The action is right, but the reply breaks your tone rules and scores below threshold | Fails condition 5. | $0 |
| A teammate jumps in halfway and finishes the conversation | Fails condition 3. | $0 |
| The customer writes about a different issue on day 2 | A new issue isn't a reopen. The first one is billed if it meets all five. The new one is judged on its own. | $0.33 for the first |
Prices shown are Scale unless noted. Examples are illustrative.
Grading and analysis, honestly priced.Here's what you get, and what it costs.
We set up Scorecards and Analytics with you, from your own flows, policies and tickets. Setup is part of free onboarding.
Scorecards for AI conversations
Included in Scale
Every plan checks each AI conversation against its scorecard before it can be billed. That's the guarantee. On Scale, your team also gets the scorecards for AI conversations: tone of voice, right actions, right response, right timing.
Scorecards for your human team
Per scored conversation · not per seat
Score your human agents' conversations with the same scorecards, with coaching flags. You can start here before you automate anything. Pricing is per scored conversation. Talk to us for a number.
Analytics
Included in Scale
Shows what your customers ask and why. Groups tickets by topic and root cause, with example conversations and trends over time. Finds doc gaps, confusing screens and failing payments, so fewer customers need to write in.
The fine print.Out loud, in plain words.
Is there a minimum?
Can I cap what I spend?
What's the difference between a ticket and a resolution?
Do other languages cost more?
Is there an onboarding fee?
How long is the contract?
Do you charge per seat?
What if I think a resolution shouldn't have been billed?
If nothing above sold you, maybe these classic marketing tactics will.
Pronomy
Digital download*
Starts at:
$0.33 / resolution
Only ∞ left at this price!!
Get it now →Hurry: act now and get $0 off every escalation. Forever.
*Pronomy is software. It doesn't ship in a box. We did once print a ticket on a receipt printer. It said RESOLVED.
I priced it this way because paying for a bot that says “hope that helps!” felt like tipping a waiter for pointing at the kitchen. If a line on your bill ever looks wrong, write to me and I’ll check it myself.
Pay for resolved. Nothing else.Twenty minutes to see if we fit.
Bring your ticket volume and your hardest flow. You'll talk to the founder, not an SDR with a discovery-call script.